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Shipping Policy

Thank you for choosing our products! We aim to ensure a smooth and efficient shipping experience for all our customers. Please review the following shipping policy to understand how we process and deliver orders:

1. Processing Time:

  • Orders are typically processed within two (02) business weeks after payment confirmation.

  • Shipping time informed on the checkout will start when you receive the shipping confirmation email with your tracking number.

  • Processing times may be slightly longer during peak seasons or promotional periods. We appreciate your patience during these times.

  • Also, global supply chain issues affect the parts needed to build your system, and unfortunately, it is out of our control.

 

2. Shipping Methods and Rates:

  • We offer shipping options to accommodate your needs, including standard and expedited shipping.

  • Shipping rates are calculated based on the package's weight and destination. During the checkout process, you can view the shipping cost before completing your order.

 

3. Delivery Time:

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  • Delivery times vary depending on the shipping method selected and the destination.

4. Order Tracking:

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  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • You can track the status of your order using the tracking number provided on the shipping carrier's website.

5. Shipping Restrictions:

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  • We currently only ship to addresses within Canada – exception applies.

  • We are unable to ship to P.O. boxes or military addresses at this time.

6. Shipping Damage or Loss:

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  • If your order arrives damaged or is lost in transit, please contact the shipping carrier immediately. Also, check your order before signing any delivery papers.

  • You will work with the shipping carrier to resolve the issue and ensure that your issue is resolved in the best way possible.

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If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We're here to help make your shopping experience as smooth as possible!

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Prima Soft Wash Systems

support@primasoftwashsystems.com

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